Refund and Cancellation Policy

Effective date: 2026-08-14

This policy covers subscriptions (Pro, Ultimate, Team), one-time credit boosters, and how cancellations and refunds work. Billing is processed by Stripe as merchant of record (“Sold through Link” on your statement); this policy is about what we refund and when.

Cancelling a subscription

Cancel any time, in the app under Billing, or through your Link account at link.com. Cancellation stops future renewals; your plan stays active until the end of the period you already paid for. We do not refund the remainder of a billing period after cancellation, except as the withdrawal right below or applicable law provides.

The 14-day withdrawal right (EU and EEA consumers)

If you are a consumer in the EU or EEA, you can withdraw from a purchase within 14 days of making it, without giving a reason.

Because you asked us at checkout to start the service immediately, the refund is proportionate, as the checkout consent explained:

• Subscriptions. You receive the price paid minus the greater of (a) the share of the billing period that has elapsed and (b) the share of your monthly credit allowance you have used, at the time your withdrawal reaches us.
• Boosters. You receive the price paid minus the share of the booster’s credits you have used. If all credits are used, the purchase is fully performed and the withdrawal right has ended.

How to withdraw: email support@outsample.com from your account email with a clear statement, for example: “I withdraw from my purchase of [plan or booster] made on [date].” We confirm receipt without delay, and the refund is issued to your original payment method within 14 days of your withdrawal notice.

What a refund does to credits

A refund reverses the credits that purchase granted. If your balance has already dropped below the amount being reversed, the balance goes to zero and the refund is reduced by the value of the shortfall. Outputs you generated before the refund remain in your account.

Billing errors and duplicate charges

Charged twice, charged after cancelling, or charged the wrong amount: email support@outsample.com or contact Link support, and the difference is refunded in full once confirmed. Refunds include any sales tax you paid.

Everything else

Refunds outside the rights above are at our discretion, and we lean toward fixing things when the product failed you: if a run failed and consumed credits, if the service was down when you needed it, tell us and we restore credits or refund. Stripe’s Link support can also issue refunds within 60 days of a purchase in some cases under its own buyer policies.

Nothing in this policy limits rights you have under mandatory consumer-protection law where you live, including rights under Ontario’s Consumer Protection Act and, for EU and EEA consumers, the Consumer Rights Directive as implemented where you live.

Contact: support@outsample.com